Shipping

Dispatch Time

Orders are typically processed and dispatched within 1–2 working days from the date of purchase. During peak periods or promotional launches, processing times may be extended slightly.

Shipping Destinations & Timeframes

United Kingdom:

  • Delivery Time: 1–3 working days

  • Shipping Methods: Evri, DPD, Parcelforce

Europe:

  • Delivery Time: 3–14 working days, depending on the destination

  • Shipping Method: International tracked postal services

Please note that shipping times may vary due to external factors beyond our control, including public holidays, customs processing, or courier delays.

Shipping Fees

Shipping fees are calculated at checkout and are based on the delivery address and order weight.

Tracking

All orders are shipped with a tracking number, which will be provided to you via email upon dispatch.

Duties & Taxes

For deliveries outside the United Kingdom, customers are responsible for any customs duties, import taxes, or local fees that may apply in their country.

Delivery Issues

If your parcel is delayed, lost, or arrives damaged, please contact us at hello@monsieuretmadame.co.uk within 7 working days of the expected delivery date. We will liaise with our courier partners to investigate and assist where possible.